Lost or Damaged Baggage

Lost or Damaged Baggage

As soon as you determine that your baggage has been delayed, wholly or partially lost, or damaged, please contact EVA airport personnel immediately and submit a claim report. Please note that claims for partially lost or damaged baggage must be submitted within seven 7 days from the day following the date when the baggage was claimed by the customer. Claims for delayed or wholly lost baggage must be submitted within twenty-one 21 days from the day following the date when the baggage was scheduled to arrive. If you arrive at your destination without your checked baggage, rest assured that we’ll do everything we can to assist and have your baggage delivered to you as soon as possible. The options below allow you to check the status of your baggage:. This claim form will help us locate your baggage and process any related compensation. Please complete and return the form to EVA Air as soon as possible.

Problems with your baggage

Group Plans Coverage for groups of five or more who need temporary medical insurance for travel outside their home country. If you get stuck at any point, give us a call toll free or collect. General: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act.

Alaska: A person who knowingly and with intent to injure, defraud, or deceive an insurance company files a claim containing false, incomplete, or misleading information may be prosecuted under state law.

Please note that claims for partially lost or damaged baggage must be days (​from the day following the date when the baggage was claimed by the customer). Online Baggage Tracing: Enter the file reference number and your last name.

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Damaged or delayed baggage

For invoice requests, please click here. Do you have a group booking? For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre. You must complete the baggage inventory form to initiate this process and return it as soon as possible to our Central Baggage Tracing Department via email.

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We’re very sorry for the inconvenience. Please be reassured that nearly all mishandled bags are returned to their owners quickly. You can expect daily contact from us until we solve the problem. We will contact you as soon as your baggage is located and, subject to customs and quarantine regulations, deliver it to the address specified.

If your baggage isn’t returned to you within 24 hours and you are away from your home town, you may be entitled to emergency expenses. For details, contact the relevant baggage services office or online baggage tracing service. If you have travel insurance, check your policy benefits. If your bag has not been found after five days, please complete the claim form provided to you on arrival.

Baggage claim form

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Problems can always arise in a complex flight network. We will take care of any delayed or damaged bags. Here you can find the most important information, links and contact details. Have you been waiting for a long time at the carousel to claim your case? If your case does not arrive, please contact the Austrian Airlines staff directly at the airport.

You will receive a written confirmation with a transaction number to track the status of your report. Please keep this confirmation in a safe place. Alternatively, you can report your delayed baggage to lufthansa. While we determine the location of your case, you can track the status online using the transaction number.

As soon as your baggage has arrived, we will contact you by phone to organize baggage delivery. We will pay a share of the cost of any replacement items purchased cosmetics, undergarments, clothing.

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Delayed, lost and damaged baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number. ET and its agents handle all baggage with diligent care. Nevertheless, damage might happen under certain circumstances. If you believe ET has damaged your checked baggage, please review this page to see how to report your claim.

As a general rule, baggage which qualifies for compensation will be subject to repair or replacement.

Baggage claim form. If you have expenses due to pilfered, delayed, or lost baggage or damaged baggage that can’t be repaired by us, please complete.

Check your bag before leaving the airport. If it is damaged or you notice that items are missing, let us know immediately. If we are unable to find your baggage within a reasonable length of time, we are willing to compensate you as stated in the terms and conditions of our liability. Please contact us in order to start the compensation claim process. If you do not report the loss at the airport, you have up to 21 days after the date of the flight to make a written complaint.

We do not accept liability for losses that are reported after you have left the arrivals area. We can only accept and pay compensation on cases that comply with the stipulated deadlines. Book flight Book flight. There are some errors on the form:.

Claim for lost or damaged baggage

As soon as you determine that your baggage has been delayed, wholly or partially lost, or damaged, please contact EVA airport personnel immediately and submit a claim report. Please note that claims for partially lost or damaged baggage must be submitted within seven 7 days from the day following the date when the baggage was claimed by the customer. Claims for delayed or wholly lost baggage must be submitted within twenty-one 21 days from the day following the date when the baggage was scheduled to arrive.

If your claim is denied or has not been resolved within six months of the date it was determines that TSA officers did not open a bag for a physical inspection.

In the event of delays, loss or damage to baggage during transportation, China Southern Airlines or a China Southern Airlines agent will fill out a “Baggage Transportation Accident Record” with the traveler. The situation and its cause will be investigated as quickly as possible, and the results of the investigation passed on to the traveler and relevant units. Compensation may be arranged at the point of origin, any stopover locations or the point of destination, if necessary.

In the event that the traveler’s checked baggage is not able to arrive on the same flight as the traveler due to a problem on the part of China Southern Airlines and therefore inconveniencing the traveler’s travel plans , the traveler should be provided with compensation for necessary items. The traveler shall compensate China Southern Airlinesfor all losses and pay all resultant fees incurred as a result of items packed in checked baggage causing injury to others, damage to the belongings of others or damage to the property of China Southern Airlines.

In the event that the value of the baggage is less than CNY per kilogram, compensation shall be made in accordance with the actual value. If the weight of the lost baggage cannot be determined, the maximum compensation available shall be based on the free baggage allowance allowed for each traveler.

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